Request a Return
Send us the details below and we'll come back to you with return instructions.
Wait for authorisation before posting anything
Submit this form and hold on to the book until we reply. Returns sent without authorisation can't be accepted. Books bought on Amazon are returned through your Amazon account, not here.
01
Send the request
Fill in the form with your order details and the reason for the return.
02
Get authorisation
We review it and email you return instructions within 1–2 business days.
03
Refund or replacement
Once the book arrives and is checked, your refund goes out in 3–7 business days.
Before you apply
Check your eligibility
Have a quick look at these before you fill in the form.
Eligible for return
- Damaged or misprinted copies
- Wrong title or edition delivered
- Unread copies in original condition
- Books still in their original packaging
- Orders that arrived incomplete
Not eligible
- Read, marked, or annotated copies
- Damage caused after delivery
- Personalised or signed copies
- Digital and audio downloads
- Requests made after 14 days
Return request form
Fields marked * are required. We reply within 1–2 business days.
Need help?
Rather just email us?
If the form doesn't cover your situation, write to us directly and include your order number — that's all we need to look it up.