Returns & Exchanges
How to return or exchange a book ordered through lawrencebolar.com.
Every return needs authorisation first. Packages sent back without it can't be accepted. Write to info@lawrencebolar.com with your order number to start a return.
Email us
Send your order number and the reason for the return within the eligible window.
Get authorisation
We review the request and reply with return instructions and a confirmation.
Refund or exchange
Once the book arrives and is checked, we process your refund or send the replacement.
Overview
We want you to be glad you ordered. If something isn't right with your book, we'll make it right — returns and exchanges are accepted under the conditions set out on this page.
Start every return by emailing us. Please don't post an item back before you hear from us.
Books bought on Amazon
Titles purchased through Amazon are fulfilled and returned under Amazon's own returns policy, not this one. Use the returns section of your Amazon account for those orders. This page covers books ordered directly from lawrencebolar.com.
What we can and can't take back
Eligible for return
- Damaged or misprinted copies
- Wrong title or edition delivered
- Unread copies in original condition
- Books still in their original packaging
- Orders that arrived incomplete
Not eligible for return
- Read, marked, or annotated copies
- Books with damage caused after delivery
- Personalised or signed copies
- Digital and audio downloads
- Speaking engagement deposits and fees
- Gift cards
Conditions
To qualify for a return or exchange:
- Email your request within 14 days of receiving the order.
- The book must be unread and in its original condition and packaging.
- Include your order number or receipt as proof of purchase.
- Wait for written authorisation before posting anything back.
- Copies showing wear, marking, or missing pages can't be accepted.
Exchanges
Want a different title or a replacement copy? Email us and we'll arrange it, subject to stock.
- Exchanges are offered for damaged, misprinted, or incorrectly shipped books.
- If the title you want is out of stock, we'll offer a refund or store credit instead.
- Return postage is covered by us when the error is ours.
Refunds
Once your return arrives and has been checked, we'll email you to confirm whether the refund is approved.
- Approved refunds are processed within 3–7 business days.
- Refunds go back to the original payment method wherever possible.
- Original shipping charges aren't refunded unless the error was ours.
Shipping times
For reference, these are the windows for new orders and exchange replacements:
Carrier delays can extend these windows during holiday periods.
Damaged or incorrect orders
If a book arrives damaged or the wrong title was sent, email us within 48 hours of delivery. Include your order number and a photo of the problem, and we'll arrange a replacement or refund straight away.
Need help?
Questions about an order, a return, or a speaking booking all go to the same inbox.